Services

MS2 Hospital Operations Transformation Program

MS2 Emergency Department Operations Analysis

MS2 Emergency Department Management Services

MS2 Hospital Operations Transformation Program

Hospitals need a tailored approach to translate strategic vision for the ED into workable and sustainable actions.

MS2 was developed to:

  • Eliminate the long lag-times and inertia that can impede urgently needed changes.
  • Engage management and staff in the learning and discovery that make change happen.
  • Empower staff across functions to innovate improvements at grassroots levels.
  • Encourage testing new forms of collaboration across departmental boundaries.

MS2 impacts two areas where many hospitals seek improvement:

  • Emergency Department Workflow Management:
    • Prompt, cost-effective ways to solve ED problems
    • Decrease liabilities
    • Increase staff retention
    • Counter negative publicity due to long waits or overcrowding
  • Overall Business Effectiveness:
    • Attract more market share
    • Increase admissions
    • Influence physician referral patterns
    • Obtain recognition as a service leader
    • Cement a meaningful competitive advantage

MS2 helps transcend strong departmental silos, connect decentralized processes, eliminate adversarial practices, create firm accountabilities and empower the staff to lead the change.  It produces significant results within a short period of time (6 months or less) and utilizes current resources to avoid major capital investments.

Another unique feature of the MS2 ED Transformation Program is its development and implementation by MS2 clinicians who can work right alongside your ED staff while change initiatives are implemented.

Because we are primarily a clinician driven group, our Doctors and Midlevel Providers develop tighter relationships with your staff, enjoy more credibility, and obtain more buy-in for the changes.  Furthermore, this improves knowledge transfer as it allows us to coach your staff on the best practices necessary to leverage the potential of your new operational model
right at the patient’s bedside.  The benefit of this approach cannot be duplicated through any other consulting offering on the market today.

MS2 Highlights:

  • Rapid Deployment
  • On-Site Implementation
  • Guaranteed Performance
  • Clinician Driven / Supported
  • Marketability and Recognition
  • No Major Renovation Requirements
  • No Major Technology Requirements
  • Continuous Monitoring and Support

Emergency Department Operations Assessment

In some cases, management knows that a problem exists and some kind of solution is needed, but they are unable to clearly articulate the issues that need attention.  In addition, they want to define the performance metrics that solutions must achieve in order to gauge their effectiveness.  Finally, they would like to know what would be the total expected costs of these initiatives and the forecasted Return on Investment (ROI) from successful implementation.

The MS2 ED Operations Analysis is a comprehensive study that identifies the scope, extent and reach of critical ED problems and Hospital Patient Flow bottlenecks.  The analysis also assesses conceptual, political and cultural barriers to change within the department and across the organization, identifies parameters for change initiatives, and recommends performance metrics with which to monitor change effectiveness.

Upon completion of the MS2 Analysis, you will have the right information to make informed decisions about the appropriate course of action.

ED Operations Management Service

Under this option, MS2 is hired as an outsourced management firm accountable to the client under an ED Operations Management contract.  MS2 will train all current ED staff and deploy the MS2 Hospital Operations Transformation Methodology to solve operational deficiencies and improve performance according to measurable parameters that are part of the contract.

In addition, MS2 will act as a hospital-wide patient flow management team and optimize the interfaces between the ED, Ancillary Departments and the Inpatient Units to achieve “world class” patient flow performance metrics.

Contact us to discuss how our services can make a positive impact on your Hospital Operations.

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